The Genesys Group Lucky Creek Casino
Lucky Creek is an online casino that is themed around the American Wild West. It is part of the Genesys Telecom group and it features a small but quality game selection. They offer players 24/7 customer support using the Genesys customer support technology. They offer many toll free numbers to customers as well as live chat functionality on the casino. They have strict site security to ensure players data security. They also openly advertise the results of third party audits ion their software so players are sure of a fair experience.
Lucky Creek Restricted Countries
Lucky Creek is one of the few online casinos that are available to players in the US. There is a list of restricted countries where players will not be able to access Lucky Creek. These are currently Bangladesh, Brazil Croatia Hungary Ireland Japan, Mexico, Netherlands, Romania and Russian Federation, South Africa, Spain, United Kingdom
The Lucky Creek Customer Genesys Service Experience
As a member of the Genesys Group, Lucky Creek Casino offers excellent around the clock customer service. Their live chat service is available both on the main site as well as within the game software. Support staff can be contacted via a number of toll free numbers as well as a number of email addresses. The Genesys group specializes in call centre technology including cloud based customer service applications.
Lucky Creek Gaming Software
Lucky Creek casino features Saucify Gaming software, by BetOnSoft. Lucky Creek Casino features 35 games to choose from. These games include blackjack, roulette as well as many other table games. The Casino also has many slot titles to play. Lucky creek Casino is available for mobile users as well, so the casino can be taken wherever you go. The highlight of Lucky Creek Casino is its video poker selection. All games feature real money wagering.
All Lucky Creek games have been independently audited by third party firms. iTech Labs is the auditing firm that checks Lucky Creek’s software and ensures that the random number generators in the software is truly random and that the games offer players fair play. Lucky Creek publishes the results of these audits on its home page, offering players an unprecedented level of transparency between casino and client. All games can be played with real money, even the mobile games. Players can take all the Lucky Creek titles on the go.
Lucky Creek Customer Security
With real money wagering, players need to register their details on the Lucky Creek site and create a profile and account on the site. Players can make deposits or withdrawals with a variety of payment method specified on the site. To ensure players personal data is protected online, Lucky Creek features 128 bit SSL encryption. This encryption protects player’s data when they enter the information. Lucky Creek holds itself to the CSS standards for protection against customer fraud.
Genesys Telecommunications Laboratory
Founded in 1990, Genesys has gone from strength to strength and currently operates with yearly revenue of $850 million. Genesys recently purchased Ventriloquist Voice Solutions as well as SpeechStorm, a form of self-service voice recognition software. Genesys telecoms currently employees over 3000 people worldwide.